Repairs and After-Sales Service

At Oukitel South Africa, we understand how important your device is for work, communication, and everyday use. Whether your device is under warranty or requires out-of-warranty repairs, our technical support team is here to assist with professional diagnostics, repairs, and after-sales support.

Our local technical centre is equipped to handle a wide range of hardware and software-related repairs, including screen replacements, charging issues, motherboard repairs, liquid damage treatment, software recovery, and component-level diagnostics.

How the Repair Process Works

1. Submit a Repair Request

To get started, please complete the Repair Booking Form available at the bottom of this page or contact our support team via support@oukitel.co.za for assistance.

2. Device Collection & Courier Arrangements

Where applicable, we may arrange collection through approved courier partners, including The Courier Guy (TCG) or PUDO.

Customers are responsible for securely packaging devices before collection or shipping.

To help prevent damage during transit:

  • back up all personal data and files;

  • remove passwords, PINs, lock patterns, linked accounts (e.g. Google), activation locks;

  • remove SIM cards and memory cards where possible; and

  • package the product in the original packaging, with original accessories (if possible);

  • wrap the device securely using protective packaging such as bubble wrap;

  • place the device inside a rigid external box where possible. 

Please note that Oukitel South Africa cannot be held responsible for transit-related damage caused by inadequate packaging.

3. Technical Assessment & Diagnostics

Once the device is received, our technicians will perform an initial assessment and diagnostic evaluation, typically within 24–72 hours, depending on repair volume and device condition.

Customers may receive updates during the assessment process where reasonably possible.

4. Warranty & Out-of-Warranty Repairs

In-Warranty Repairs

Where a fault is confirmed to fall within the applicable warranty terms, repairs will be performed subject to spare parts availability and technical assessment.

If required parts are temporarily unavailable, additional time may be needed to source components before repairs can begin.

Out-of-Warranty Repairs

If the issue falls outside warranty coverage, we will provide:

  • a technical assessment report;

  • a quotation for spare parts, labour, and applicable courier costs; and

  • estimated repair turnaround times where possible.

Out-of-warranty repairs will only proceed once the quotation has been approved and payment has been received.

5. Repair Turnaround Time

Once approved, most repairs are completed within 24–72 hours, excluding courier transit times and delays outside of our reasonable control.

Repair timelines may vary depending on:

  • spare parts availability;

  • the complexity of the repair;

  • technician workload;

  • additional testing requirements; or

  • delays from suppliers or courier providers.

Where reasonably possible, customers will be informed of material delays affecting the repair process.

6. Device Data and Security

Before submitting your device for repair, please:

  • back up all personal data and files;

  • remove passwords, PINs, lock patterns, and linked accounts (Google and others);

  • disable activation locks where possible; and

  • remove SIM cards and memory cards.

Diagnostics, repairs, software updates, or factory resets may result in data loss.

Oukitel South Africa is not responsible for any loss of data, applications, accounts, software, settings, or personal content during the repair process.

Devices that cannot be properly tested due to active security locks or restricted access may experience delays or repair limitations.

7. Genuine Parts and Technical Standards

As the authorised Oukitel repair centre in South Africa, we use genuine Oukitel spare parts wherever reasonably available to help ensure product compatibility, reliability, and repair quality.

Our technical team is trained to perform professional diagnostics, component-level repairs, board-level work, and hardware restoration using specialised repair equipment and procedures.

8. Repair Warranty

Eligible repairs performed by Oukitel South Africa include a limited 3-month repair workmanship warranty covering:

  • labour performed during the repair; and

  • replacement parts supplied and installed by us.

This repair warranty does not cover:

  • new accidental or liquid damage occurring after repair;

  • unrelated faults;

  • misuse, tampering, or unauthorised repairs after service; or

  • software, applications, or third-party accessories not supplied by us.

9. Customer Service

For repair assistance, technical support, or after-sales enquiries, please contact our support team through the Repair Booking Form at the bottom of this page or via support@oukitel.co.za 

We aim to respond to support enquiries within 24 Business Hours, excluding weekends and South African public holidays.

10. Why Choose Us?

Authorised Technical Support

Oukitel South Africa operates as an authorised local repair and after-sales support centre, helping ensure that devices are serviced in accordance with official Oukitel technical standards and procedures.

Genuine Spare Parts

Where reasonably available, we use genuine Oukitel spare parts to help maintain device compatibility, performance, and long-term reliability.

Experienced Technical Team

Our technicians are experienced in diagnosing and repairing a wide range of hardware and software-related faults, including component-level and motherboard repairs.

Advanced Repair Capabilities

Our local technical centre is equipped with specialised tools and diagnostic equipment to support advanced repairs, including liquid damage treatment, board-level repairs, rework, and component replacement.

Fast Customer Support

We aim to respond to customer support enquiries within 24 Business Hours, excluding weekends and South African public holidays.

Repair Workmanship Warranty

Eligible repairs completed by Oukitel South Africa include a limited 3-month warranty covering workmanship and replacement parts supplied during the repair process.