Support

At Oukitel, we understand how frustrating it can be to deal with phone issues, whether your device is in or out of warranty. That's why we're here to help you with everything from minor software upgrades to major screen repairs or water damage treatment. Our team of expert technicians is available to assist you with any issue you may have, and we promise to respond to your email inquiries within 24 hours (weekends excluded).

To get started, simply contact us via email at support@oukitel.co.za with the subject "Repairs" or click fill out our online form. We'll need some information from you, including your name, contact details, and a detailed description of the issue or fault you're experiencing. It's also helpful if you provide us with the model number of your device (e.g., Oukitel WP5), its IMEI1 and IMEI2 (dial *#06# or check at the back of the box), and the date and proof of purchase (e.g. invoice).

Rest assured that our local technical center is equipped with the latest tools and equipment to provide you with top-notch repairs. We're one of the few centers in South Africa that can perform board level work, rework, reflowing of components, and liquid damage repair. Plus, all our repairs come with a 3-month warranty on both labor and spare parts used.

If you're interested in learning more about what's included in our warranty and returns policy, please click and read to our Warranty and Returns Policy. Don't hesitate to reach out to us today for all your phone repair needs!