| Question |
Answer |
| Can Oukitel smartwatches connect to non-Oukitel phones? |
Yes |
| RT7 Rugged Tablet brightness? |
400 nits |
| Battery life on Oukitel devices? |
10,000mAh lasts 2-3 days, depending on use |
| Battery life on BT80 smartwatch? |
Up to 8 days |
| Physical office? |
Yes, Bryanston |
| Are you Oukitel Store? |
No, we have no links to Oukitel Store (Pty) Ltd |
| Do devices support SD cards, Bluetooth, and Wi-Fi? |
Yes |
| Do you have a 5G rugged tablet? |
Yes, Oukitel RT7 5G |
| 5G non-rugged smartphone? |
Yes, Oukitel C50. |
| Is screen or charging port covered under warranty? |
No, it's considered user damage. |
| Does WP23 have a headphone jack? |
No, please use OTG cable for headphones |
| How to back up data? |
Use Google Backup under Settings, or apps like OneDrive/Dropbox |
| How to factory reset? |
Watch video tutorial here
|
| Does OT6 support SIM? |
No, Wi-Fi only, but has SD card slot |
| Dual SIM + SD card models? |
C35, C33, WP19, WP17, and more. |
| Can devices upgrade to Android 14? |
No, updates only within current version. |
| Do you sell Windows tablets? |
Yes, please contact us at sales@oukitel.co.za |
| Do you accept trade-ins? |
No |
| Delivery time? |
On average 3-5 business days |
| Deliver outside South Africa? |
For exports, email: sales@oukitel.co.za |
| Do you offer contracts? |
No, but credit options available via Float, PayFlex, and MobiCred here
|
|
|
| Do devices support wireless charging? |
No |
| Which phones have NFC? |
E.g., WP30 Pro, WP23, WP28S, WP33 Pro, RT3, WP35S, and others |
| How to connect to Wi-Fi? |
Go to Settings > Wi-Fi > Select Network > Enter Password |
| Do devices get Android updates? |
Yes, within the same Android version |
| Is there a gallery app? |
Please download one from Google Play Store |
| How to download a gallery app? |
Search and install from Play Store (e.g., Google Photos) |
| Repair turnaround time? |
3-5 business days |
| How to clear cookies/cache? |
Watch tutorial
|
| How to increase virtual RAM? |
Watch guide
|
