FAQ

General policies and shopping

• Delivery time?

  On average 3–5 business days. Any other circumstances will be directly communicated to you.

• Do you deliver outside South Africa?

  For exports, email sales@oukitel.co.za.

• Do you offer contracts?

  No, but credit options are available via Float, PayFlex, and MobiCred here.

• Physical office?

  By appointment only.

• Are you Oukitel Store?

  No. We have no connection to Oukitel Store (Pty) Ltd.
  

• Do you accept trade‑ins?

  No.

Warranty, support, and updates

• Is the screen or charging port covered under warranty?

  No. These are considered user damage. We recommend purchasing a screen protector with your device.

Platform and connectivity

• Do devices support SD cards, Bluetooth, and Wi‑Fi?

  Yes.

• Do devices support wireless charging?

  No.

• How to back up data?

  Use Google Backup under Settings, or apps like OneDrive or Dropbox.

• How to factory reset?

  Watch the video tutorial here.

Product category quick answers

• Battery life on Oukitel mobile devices?

  Our devices range form 5150 mAh (daily charging) to 33 000 mAh (week-long battery). 

• Can Oukitel smartwatches connect to non‑Oukitel phones?

  Yes.

What “rugged” means

Built to keep working in tough conditions: dust, water, drops, vibration, heat and cold. Look for:

• IP rating for dust and water
• MIL‑STD‑810H tests for drops, shock, vibration, temperature

IP ratings (quick guide)

• IP68
  • 6 = Dust‑tight
  • 8 = Immersion protection, typically up to 1.5 m for 30 min
  • Good for rain, mud, accidental submersion
• IP69K
  • 6 = Dust‑tight
  • 9K = High‑pressure, high‑temperature water jets
  • Good for pressure‑washing and intense spray
• Bottom line
  • IP68 = immersion
  • IP69K = pressure‑wash
  • Many rugged models have both

MIL‑STD‑810H (durability tests)

Common methods manufacturers use:

• Drops and shock (up to 1.5m on flat surfaces)
• Vibration (vehicles, machinery)
• High/low temperature
• Humidity
• Sand and dust
• Immersion

Care and limits

• ALWAYS close port covers and dry the device before charging
• Avoid solvents, oils, or salt buildup; rinse with fresh water after seawater exposure
• Do not exceed rated drop heights, immersion depth/time, or pressure‑wash proximity
• Physical damage to screens, ports, or seals is not covered by standard warranties