Shipping Policy

Free Delivery

We offer free delivery within Republic of South Africa for all orders over R499 incl. VAT. For orders under R499 incl. VAT, R99.99 incl. VAT delivery fee will apply. Shipment will only take place when a full payment is received.

Shipping Times

All orders are shipped directly from our warehouse in Johannesburg, South Africa. Transit time is on business days only, Monday to Friday 9-5 (excludes Saturdays, Sundays and Public Holidays).

For in stock products, estimated delivery times: 

Main Cities: 1-3 working days
Regional Areas: 2-5 working days (depending on the area)

For pre-ordered products, estimated lead times: 2-3 weeks

Delivery

The Courier Guy is authorized by Oukitel South Africa to deliver the products to the Customer.

Deliveries will take place to the shipping address provided at the time of payment of the order. It is the responsibility of the Customer to ensure that the shipping address is correct at time of placing and making payment for the Order.

If the shipping address is unattended at the time delivery is attempted or if delivery cannot be performed for any other reason, the courier will first try to contact the Customer telephonically.

If the Customer does not respond to the courier’s call, the customer should contact the delivering courier back to agree alternative time for delivery / collection. The products will be stored at courier warehouse for maximum 7 working days.

Any request by the Customer for a Courier Company to hold back delivery for longer than the stated shipping times above is at the sole risk and responsibility of the Customer.

We will not be liable for any losses or damages, because of said arrangement. Should such a request be made to the Courier Company we will regard the order as delivered and the 14 day Returns Policy will come into effect at said date of such arrangement

Please read Courier Guy full terms and conditions here.