Shipping Policy

1. Delivery Areas

Oukitel South Africa currently delivers within the Republic of South Africa only. If you require delivery to other countries, please contact our team at sales@oukitel.co.za for quotation.

2. Delivery Fees

Free Delivery

We offer FREE standard delivery for orders over R999.00 (including VAT).

Standard Delivery Fee

Orders below R999.00 are subject to a standard delivery fee of R150.00 (including VAT).

Applicable delivery charges will be displayed during checkout before payment is completed.

Orders will only be processed and dispatched once full payment has been successfully received and verified.

3. Order Processing and Dispatch

All orders are shipped from our warehouse in Johannesburg, South Africa.

Orders are processed during normal Business Hours:

  • Monday to Friday;

  • excluding weekends and South African public holidays.

While we aim to dispatch orders as quickly as possible, processing times may vary during peak periods, promotional events, stock shortages, public holidays, or circumstances outside of our reasonable control.

4. Estimated Delivery Times

Estimated delivery times are calculated in Business Days and commence once the order has been dispatched.

In-Stock Products

Estimated delivery times for in-stock products are:

  • Main Cities & Metropolitan Areas: 1–3 Business Days

  • Regional & Outlying Areas: 2–5 Business Days

Delivery times are estimates only and are not guaranteed.

Pre-Order & Backorder Products

Products marked as pre-order, backorder, or temporarily unavailable may require additional lead time before dispatch.

Estimated lead times for pre-order products are generally between 2–4 weeks, unless otherwise stated on the product page.

Customers will be notified where material delays occur.

5. Delivery Process

Approved courier partners, including The Courier Guy (“TCG”), may be used to deliver orders.

Deliveries will be made to the shipping address provided during checkout. Customers are responsible for ensuring that all delivery information, including contact details and shipping address, is accurate and complete at the time of placing the order.

Where delivery cannot be completed successfully, the courier may attempt to contact the customer using the contact details provided.

If the customer is unavailable or unreachable, the parcel may be:

  • re-attempted for delivery;

  • redirected for collection; or

  • held at the courier depot for a limited period, subject to the courier’s operational procedures.

Additional courier fees may apply where:

  • incorrect delivery details were provided;

  • repeated delivery attempts are required; or

  • parcels are returned due to failed delivery attempts.

6. Delays, Risk and Liability

While we work closely with our courier partners to ensure reliable delivery, delays may occasionally occur due to:

  • weather conditions;

  • high courier volumes;

  • remote delivery locations;

  • public holidays;

  • unrest, strikes, or force majeure events; or

  • circumstances outside of our reasonable control.

Oukitel South Africa will not be liable for delays caused by courier providers or events beyond our reasonable control.

Risk in the products passes to the customer upon delivery or collection.

7. Delivery Acceptance and Inspection

Customers are encouraged to inspect deliveries upon arrival.

If an order arrives damaged, incomplete, or incorrect, please report the issue to support@oukitel.co.za as soon as reasonably possible, preferably within 48 hours of delivery, together with supporting photos where applicable.

Please retain the original packaging and contents until the matter has been resolved.

8. Courier Terms & Conditions

Deliveries are subject to the operational terms and conditions of the relevant courier provider.

For additional courier-related terms, please refer to The Courier Guy’s official website and terms of service: https://thecourierguy.co.za/terms-conditions/