Privacy Policy

1. Introduction

This Privacy Policy explains how Tsukuru (Pty) Ltd t/a Oukitel South Africa (“Oukitel South Africa”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from www.oukitel.co.za (“the Website”).

We are committed to protecting your privacy and processing personal information responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable laws.

By using our Website, products, or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Contact Information

If you have any questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, please contact us:

Oukitel South Africa
Email: support@oukitel.co.za

Tsukuru (Pty) Ltd
Regus – Cedarwood House
33 Ballyclare Drive
Bryanston, Sandton
Gauteng, 2191
South Africa

Visits by appointment only.

3. Personal Information We Collect

We may collect personal information directly from you, automatically through your use of the Website, or from third-party service providers.

Information You Provide Directly

This may include:

  • name and surname;

  • email address;

  • phone number;

  • billing and shipping address;

  • order details;

  • payment-related information;

  • repair or warranty information;

  • customer support communications; and

  • any information you voluntarily provide to us.

Information Collected Automatically

When you visit the Website, we may automatically collect:

  • IP address;

  • browser type and device information;

  • operating system;

  • pages visited and browsing behaviour;

  • referral sources;

  • search terms; and

  • cookie and analytics information.

Repair & Technical Support Information

Where you submit devices for repair, warranty, or technical support, we may collect:

  • device serial numbers or IMEI numbers;

  • technical fault descriptions;

  • shipping and collection details; and

  • repair or diagnostic history.

Customers are responsible for removing personal data, accounts, and passwords before devices are submitted for repairs or diagnostics.

4. How We Use Personal Information

We may use personal information to:

  • process and fulfil orders;

  • process payments;

  • arrange shipping and collections;

  • provide customer support and after-sales services;

  • manage repairs, warranties, and technical assessments;

  • communicate regarding orders, repairs, or support requests;

  • improve our Website, products, and services;

  • detect fraud, abuse, or security risks;

  • comply with legal or regulatory obligations; and

  • send marketing communications where consent has been provided or permitted by law.

5. Sharing Personal Information

We may share personal information with trusted third-party service providers where necessary to operate our business and provide services.

This may include:

  • Shopify (ecommerce platform);

  • payment gateways and payment processors;

  • courier and logistics providers;

  • repair technicians and technical service providers;

  • analytics and marketing providers;

  • fraud prevention and security providers; and

  • legal or regulatory authorities where required by law.

We do not sell personal information to third parties.

Third-party providers are expected to process information securely and only for authorised business purposes.

6. Payments & Transaction Security

Payments are processed through approved third-party payment providers.

We do not store full credit card or banking details on our servers.

Reasonable technical and organisational security measures are implemented to help protect customer information against unauthorised access, misuse, loss, or disclosure.

7. Cookies & Analytics

Our Website uses cookies, analytics tools, and similar technologies to:

  • improve website functionality;

  • remember preferences;

  • analyse traffic and website performance;

  • personalise user experience; and

  • support marketing and advertising activities.

Cookies may be placed by:

  • Shopify;

  • Google Analytics;

  • advertising platforms; and

  • integrated third-party services.

You may manage or disable cookies through your browser settings, although certain Website functionality may be affected.

For more information about Shopify-related cookies, please visit Shopify’s official documentation.

8. Marketing Communications

Where permitted by law or where consent has been provided, we may send promotional emails, offers, product updates, or marketing communications.

You may opt out of marketing communications at any time by:

  • clicking the unsubscribe link in marketing emails; or

  • contacting us directly.

Opting out of marketing communications does not affect transactional or service-related communications.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfil the purposes described in this Privacy Policy;

  • comply with legal, tax, accounting, or warranty obligations;

  • resolve disputes; or

  • enforce agreements and policies.

Where personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or de-identify it.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • access personal information we hold about you;

  • request correction or updating of information;

  • object to certain processing activities;

  • request deletion of personal information;

  • withdraw consent where processing is based on consent; or

  • lodge complaints regarding privacy practices.

To exercise these rights, please contact us using the contact details provided above.

11. Third-Party Services & Links

Our Website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

Customers are encouraged to review third-party privacy policies separately.

12. International Service Providers

Some service providers used by Oukitel South Africa, including Shopify and certain analytics or cloud service providers, may process or store information outside South Africa.

Where cross-border transfers occur, we take reasonable steps to ensure that personal information receives appropriate protection consistent with applicable law.

13. Children’s Privacy

Our Website and services are not directed toward children under the age of 18 without parental or guardian involvement.

We do not knowingly collect personal information from minors unlawfully.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updated versions will be published on this page together with the revised effective date.

Continued use of the Website after updates constitutes acceptance of the revised Privacy Policy.

15. Complaints

If you believe your personal information has been processed unlawfully or in breach of this Privacy Policy, please contact us first so we can attempt to resolve the matter.

You may also lodge complaints with the South African Information Regulator where applicable.

Last Updated: 21 May 2026