Terms & Conditions

1. Overview

This website is operated by Tsukuru (Pty) Ltd t/a Oukitel South Africa (“Oukitel South Africa”, “we”, “us”, or “our”), an authorised local partner of the Oukitel brand in South Africa.

These Terms & Conditions govern your access to and use of our website, products, services, and online store available at www.oukitel.co.za.

By accessing this website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms & Conditions, together with any policies referenced herein, including our:

  • Returns & Refunds Policy;

  • Warranty Policy;

  • Repairs & After-Sales Policy;

  • Shipping & Delivery Policy; and

  • Privacy Policy.

If you do not agree to these Terms & Conditions, you should not use this website or purchase products from us.

Nothing in these Terms limits or excludes any rights you may have under the Consumer Protection Act, 68 of 2008 (“CPA”) or any other applicable South African law.

Our online store is hosted on Shopify Inc., which provides the ecommerce platform used to offer products and services to customers.

2. Eligibility & Website Use

By using this website, you confirm that:

  • you are legally capable of entering into binding agreements under applicable law;

  • the information provided by you is accurate and complete; and

  • you will not use this website for unlawful, fraudulent, abusive, or unauthorised purposes.

You may not:

  • interfere with the security or operation of the website;

  • introduce malicious code, viruses, or harmful software;

  • attempt unauthorised access to systems or customer data;

  • misuse the website for fraudulent transactions; or

  • copy, reproduce, distribute, or exploit website content without written permission.

We reserve the right to suspend or terminate access where misuse, fraud, or unlawful activity is reasonably suspected.

3. Product Information & Availability

We aim to ensure that all product descriptions, specifications, images, pricing, and availability information displayed on the website are accurate and up to date.

However:

  • product images are for illustrative purposes only;

  • colours and appearance may vary depending on display settings;

  • technical specifications may change without notice; and

  • certain products may become unavailable or discontinued.

All products are subject to availability.

We reserve the right to:

  • limit quantities purchased;

  • refuse or cancel orders;

  • discontinue products;

  • correct pricing or content errors; or

  • restrict sales where required by law or operational considerations.

Where an order is cancelled after payment due to stock unavailability, pricing errors, or verification issues, an appropriate refund will be processed.

4. Pricing & Payments

All pricing displayed on the website is in South African Rand (ZAR) and includes VAT unless stated otherwise.

Prices may change without notice prior to order confirmation.

Orders will only be processed once full payment has been successfully authorised and received.

We reserve the right to:

  • verify payments;

  • request additional identification or verification;

  • refuse suspicious transactions; or

  • cancel orders where fraud or unauthorised activity is reasonably suspected.

Accepted payment methods are displayed during checkout.

5. Orders & Acceptance

Submitting an order does not automatically constitute acceptance of the order.

An order is considered accepted only once:

  • payment has been confirmed; and

  • the order has been processed for dispatch.

We may refuse or cancel orders where:

  • products are unavailable;

  • pricing or technical errors occurred;

  • fraudulent activity is suspected;

  • payment verification fails; or

  • the order breaches these Terms & Conditions.

Where possible, customers will be notified of material order issues.

6. Shipping & Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy.

Delivery times provided on the website are estimates only and may vary due to courier operations, stock availability, remote delivery locations, public holidays, or events beyond our reasonable control.

Risk in the products passes to the customer upon delivery to the shipping address provided during checkout.

Ownership of products remains with Oukitel South Africa until full payment has been received.

7. Returns, Refunds & Warranty

Returns, refunds, repairs, and warranty claims are governed by our:

  • Returns & Refunds Policy;

  • Warranty Policy; and

  • Repairs & After-Sales Support Policy.

Customers are encouraged to review these policies before placing an order.

Nothing in these Terms limits rights provided under applicable consumer protection laws.

8. Repairs & Technical Support

Repair services, diagnostics, spare parts, and after-sales support are subject to our Repairs & After-Sales Support Policy and applicable warranty terms.

Repair timelines, assessments, quotations, and spare part availability may vary depending on device condition, supplier availability, and operational requirements.

9. Intellectual Property

All website content, including:

  • trademarks;

  • logos;

  • product descriptions;

  • graphics;

  • text;

  • images;

  • videos;

  • software; and

  • website design,

remain the property of Oukitel South Africa, Oukitel, or their respective licensors and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written consent.

10. Third-Party Services & Links

This website may contain links to third-party websites, tools, payment providers, courier services, or platforms.

We are not responsible for the content, availability, security, or practices of third-party services and your use of such services is at your own risk.

11. Privacy & POPIA

Your use of this website and submission of personal information are governed by our Privacy Policy and applicable data protection laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

By using this website, you consent to the processing of personal information in accordance with our Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Oukitel South Africa shall not be liable for:

  • indirect or consequential losses;

  • loss of profits, revenue, data, or business opportunities;

  • delays caused by courier providers or third parties;

  • website downtime or technical interruptions; or

  • losses arising from misuse of products contrary to instructions.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

13. Force Majeure

We will not be liable for delays or failures caused by events beyond our reasonable control, including:

  • power outages;

  • internet failures;

  • courier disruptions;

  • strikes;

  • riots;

  • natural disasters;

  • supplier shortages;

  • cyber incidents; or

  • force majeure events.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the South African courts.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time by publishing revised versions on our website.

Continued use of the website following such updates constitutes acceptance of the revised Terms.

16. Contact Information

For questions regarding these Terms & Conditions or our services, please contact:

Oukitel South Africa
Email: support@oukitel.co.za
Website: www.oukitel.co.za