Returns Policy

Returns Policy

1. Unwanted Products

We want you to be happy with your purchase. If you’re not satisfied or received the wrong item, you can request a return within 14 days of receiving your order.

To qualify for a full refund:

• The item must be unused, undamaged, and in its original packaging with all labels, accessories, and stickers intact.

• You must provide a receipt or proof of purchase.

• IMEI numbers on the box must match the device.

We cannot accept returns if the product has been used or the packaging is damaged. To request a return, email us at support@oukitel.co.za with the subject “Returns – Oukitel South Africa.”

Once your return is approved, we’ll send instructions. Items sent without prior approval will not be accepted. Please note, the customer is responsible for return shipping costs for unwanted items.

Package items securely using protective materials (e.g. bubble wrap, shredded paper) to prevent damage during transit.

We’ll notify you after inspection to confirm if your refund is approved. If so, you can choose a replacement, store credit, or a full refund. For details, see our Refund Policy or contact us at support@oukitel.co.za.

This policy applies to purchases from www.oukitel.co.za, Tsukuru (Pty) Ltd, and our authorized partners.

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2. Defective Products

Please inspect your order upon delivery. If your item is damaged, defective / faulty, or incorrect (e.g. wrong model or color), contact support@oukitel.co.za immediately.

If your return is accepted, we will arrange a free collection from your address.

As with all returns, please ensure items are securely packaged to avoid damage during shipping.

You’ll be notified once your return is inspected. If approved, you’ll receive a replacement device.

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3. Exceptions

We do not accept returns on:

• Gift cards

• Accessories such as screen protectors, phone cases or charging cables, etc. 

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4. Refunds

If your return is approved, your refund will be processed to your original payment method within 10–21 business days. If you don’t receive it after 21 days, please contact us at support@oukitel.co.za.