Returns Policy
Returns Policy
1. Unwanted products.
We want you to be happy with your purchase, therefore we have a 14-day return policy, which means you have 14 days after receiving your item to request a return if you don’t want the product anymore or the product received is not what you ordered.
Should you not be completely satisfied with the purchase, you may return the package for a full refund provided that:
- the product is returned within 14 days from date of receipt;
- the product must be in the same condition that you received it, undamaged or unused, with original stickers, labels, accessories and in its original packaging;
- the receipt or proof of purchase is provided;
- the IMEI numbers on the box must match the IMEI numbers of the device.
Unfortunately, we will not be able to accept returns if the product has been used and inner / outer packaging is damaged. To start a return, you can contact us at support@oukitel.co.za with a subject line "Returns - Oukitel South Africa".
If your return is accepted, we’ll send you instructions on how and where to send your items. Items sent back to us without first requesting a return will not be accepted. The cost of shipping for unwanted item is paid by the customer and cannot be reimbursed.
When shipping your product back to us, please ensure you package all the items safely and securely for protection during transit (you can use bubble wrap, shredded paper or wiggly worms to fill in the box).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will have an option to get a replacement, store credit or a refund.
For more information regarding refund, please refer to "Refund Policy". You can always contact us for any return related question at support@oukitel.co.za.
This Policy applies to products bought from www.oukitel.co.za, Tsukuru (Pty) Ltd directly and our authorized partners.
2. Defective products.
Please always inspect your order upon reception and contact us immediately if the item is defective or damaged (e.g. device doesn’t switch on or you received a wrong color/model) via email: support@oukitel.co.za
If your return is accepted, we will arrange a collection from your address. The cost of shipping defective product is covered by Oukitel South Africa.
When shipping your product back to us, please ensure you package all the items safely and securely for protection during transit (you can use bubble wrap, shredded paper or wiggly worms to fill in the box).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded in full.
You can always contact us for any return question at support@oukitel.co.za
3. Exceptions / non-returnable items.
Unfortunately, we do not accept returns on gift cards and accessories (e.g. screen protectors, cases, etc.).
4. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-21 business days (depending on the bank or credit card company). If more than 21 business days have passed since we’ve approved your return, please contact us at support@oukitel.co.za.