Warranty Policy

Oukitel devices include a 12-month limited warranty from the date of purchase when bought through Tsukuru (Pty) Ltd t/a Oukitel South Africa or its authorized partners.

What is not covered:

1. Normal wear and tear, including battery aging, lenses, and displays
2. Cosmetic damage (scratches, dents, discoloration, paint wear)
3. Damage from droppage, rough handling, misuse (e.g. cracked screen, broken charging port), water/heat beyond limits, power surges, neglect, or improper use
4. User manuals, third-party software, content, settings, data, manuals, or links
5. Defects from viruses, hacking, or non-Oukitel accessories (e.g. chargers)
6. Battery short-circuiting, tampering, or use in non-specified devices
7. Consequential damages (loss of data, business, revenue, or injury)
8. If the product is opened, modified, or repaired outside an Oukitel Authorized Center, uses unauthorized parts, or has an altered/removed serial number or IMEI.
9. SIM card / network issues, or incompatibility with 3rd party hardware, software, apps.

What is covered:

1. Software defects caused by manufacturer fault
2. Charging / audio / button or other hardware malfunction due to manufacturer fault 
3. Defects in manufacturer’s workmanship and materials affecting device performance

Repair process

1. Book a repair by completing the Repair Booking Form at the bottom of this page.
2. Our team will arrange collection and return through our third-party courier partners (Courier Guy or PUDO). 
3. Before shipping your device, remove all lock patterns, PINs, or activation locks to allow a full technical assessment. Courier costs apply for out-of-warranty cases.
4. Please back up all personal data before returning your device. Data may be lost or erased during the repair process, and Oukitel cannot be held liable for any data loss.
5. Every device undergoes a full technical assessment before repairs begin to confirm the fault and identify any additional issues.
6. If the fault is outside warranty, we’ll quote for spare parts, technician labour, and courier costs. Repairs proceed only once payment reflects in our bank account.
7. Standard repair time is 3–5 business days from the date we receive your device.
8. In some cases repairs may take longer, and we will notify you promptly of any delays:
   • Spare parts are temporarily unavailable,
   • We need additional information from you,
   • The product requires extended testing or inspection.